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Frequently Asked Questions

Do you have any Guarantees?

Yes we do!

  1. All items to be BRAND NEW and authentic.
  2. All gemstones to be 100% genuine and mined from the earth.
  3. Jewelry guaranteed to be made with solid 14K or 18K Gold, Platinum and Sterling Silver
  4. All stones to remain in place.*
  5. Your order to be shipped, on time, as promised.
  6. We will honor all policies, terms and conditions.
  • You can send the ring back to us every year for free (up to two years) for a professional cleaning and checking of all stones.

How much does custom jewelry cost?

Custom Designed Jewelry can cost less than you might expect. Of course, it’s more costly than mass produced, often poorly made jewelry, but it’s worth it to get a quality piece, made just the way you want it.

How long will my ring take to make?

A custom ring project typically takes 4-6 weeks depending on how many changes are made from the original design concept. A stock ring will typically take 2-4 weeks to complete.

What if I don't know the ring size?

As soon as we have started the job, we can send you a set of ring sizers to try on.

Can I use my own Gemstones?

Certainly! We are more than happy to set your heirloom diamonds or gemstones in a new piece. Colored Gemstones of large enough size can even be refreshed and repolished like new. Let’s take those old pieces of jewelry that are in the bottom of your jewelry box and make them into something new and exciting!

Can I use my own Gold?

Good question, in these times of high precious metals costs. Some jewelers do this, but to recast old gold into new jewelry causes severe quality problems in the new piece. We know, we have seen them. We will recycle your old gold materials by turning them in to our refiner, and give you credit towards your custom job…. so in effect we are using your gold.

It’s like you have an old 1988 Ford sedan.

Wouldn’t you like to take it back to the factory and say ‘hey, I’ve got the metal, wires, leather and rubber. Run it back through the factory, make a new one and just charge me the labor-couple of grand, right?”

Here at Princess Jewelers LA, recycling your old gold and using your stones we can make you a new piece of jewelry that new would cost thousands, but using your items will cost in the hundreds and it’ll be the beautiful and the envy of your friends!

What Metals do you work in?

We work in precious metals: Platinum, Palladium (a platinum group metal), 18 Karat Yellow Gold, 14 Karat Yellow Gold, 14 Karat X-1 White Gold (a superior white gold alloy, very white), 14 Karat Palladium White Gold, 14 Karat Red Gold, 14 Karat Green Gold, and Sterling Silver.

These metals offer the workability, and durability needed for the artistic creation of fine jewelry.  We work with them using fabrication, casting, reticulation, hand engraving, and advanced stone setting techniques. We sometimes create wax models for casting using CAD/CAM (computer assisted design and manufacturing) but always finish and detail the pieces by hand.

Do you work in Titanium?

We do not work in industrial metals; Stainless steel, tungsten, titanium, niobium, etc., because they require industrial techniques and machining, which we are, by choice, not set up to do.

Also, we have yet to discover anyone else who offers to do actual custom design work in these metals. Because of the industrial techniques used in production, designs are limited by the tooling used, and are usually reserved to mass production.

An artist studio produces a work in precious metals, a factory produces industrial metal pieces.